Terms & Conditions

Your order is an offer to buy from us. A contract is formed only when we email you to confirm that your order has been accepted and dispatched. If a product is unavailable or mispriced we may decline the order and will refund any payment in full.

You must be 18 or over to order. Products are food supplements and cosmetics, not medicines, and are not intended to diagnose, treat, cure or prevent any disease or condition.

Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown before you pay. Payment is taken at checkout by Stripe; we do not store your card details.

We may change prices at any time, but changes will not affect an order we have already confirmed.

We dispatch within 1 working day and deliver to UK addresses only. Delivery charges, free-delivery thresholds and dispatch times are set out in our Shipping Policy, which forms part of these terms.

Risk in the goods passes to you on delivery. If your parcel does not arrive, tell us within 30 days of the expected delivery date so we can investigate with the carrier.

A subscription is a rolling monthly agreement with no minimum term. Your chosen items are charged and dispatched on the same date each month, at the subscription price shown when you signed up, with free UK delivery on every subscription order.

We email you a reminder before each renewal is charged, so you have time to change, pause or cancel.

You can pause, skip, change or cancel your subscription at any time in the customer portal, reachable from the Manage Subscription page or from any subscription email. Changes made before the renewal date apply to the next delivery; once a renewal has been charged and dispatched, that order stands.

We may change subscription prices with at least 30 days’ notice by email; you can cancel before the change takes effect. We may cancel a subscription if payment fails repeatedly.

Your statutory cancellation and return rights, including the 14-day cooling-off period and the perishable-goods exclusion that applies to our fresh gel, are set out in our Returns Policy, which forms part of these terms.

Nothing in these terms affects your legal rights under the Consumer Rights Act 2015 if goods are faulty, damaged, or not as described.

We are responsible for foreseeable loss and damage caused by us. We are not liable for loss that was not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Always read the label. Speak to a qualified healthcare professional before use if you are pregnant, breastfeeding, taking medication or have a thyroid condition.

Please email info@oceanusliving.com with any complaint and we will respond within 2 working days.

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.