Question 1

What is sea moss gel?

Accepted Answer

Sea moss gel is made from ocean-grown St Lucia sea moss blended with spring water into a smooth, ready-to-use consistency. It is a food supplement that can be added to drinks, smoothies, soups or taken directly.

Question 2

How do I use sea moss gel?

Accepted Answer

Take your stated daily dose mixed into smoothies, juices, teas or any food you prepare — or directly from a spoon as part of your morning routine.

Question 3

How much should I take?

Accepted Answer

Follow the stated daily dose shown on the product page and on the jar. Do not exceed it.

Question 4

How should I store it?

Accepted Answer

Keep refrigerated after opening. Store unopened jars in a cool, dark place.

Question 5

How long does it last?

Accepted Answer

Once opened, keep the gel refrigerated and use it within the period stated on the jar and product page.

Question 6

Can I add it to hot drinks or food?

Accepted Answer

You can stir it into warm drinks and food, but avoid adding it to boiling liquid as excessive heat can affect the texture and consistency of the gel.

Question 7

Why choose capsules instead of gel?

Accepted Answer

Capsules are a straightforward, no-preparation format. They are ideal for people with busy routines, those who travel frequently or anyone who prefers a familiar supplement format.

Question 8

How many capsules are in a jar?

Accepted Answer

The pack size and servings per pack are shown on the product page and on the label.

Question 9

How should I take them?

Accepted Answer

Take the stated daily dose shown on the product page and label, with a full glass of water. Do not exceed the stated daily dose.

Question 10

Are they suitable for travel?

Accepted Answer

Yes — capsules are one of the most travel-friendly supplement formats. They do not require refrigeration and are easy to pack.

Question 11

How do I use the mask?

Accepted Answer

Apply a generous layer to clean, dry skin or damp hair. Leave for 15–20 minutes then rinse thoroughly with warm water.

Question 12

Is it for skin, hair or both?

Accepted Answer

The Oceanus Face & Hair Mask is designed for use on both face and hair. You can use it for one or both depending on your routine.

Question 13

How often should I use it?

Accepted Answer

Most people use it 2–3 times per week. You can adjust frequency to suit your skin or hair type and your personal routine.

Question 14

Can I cancel anytime?

Accepted Answer

Yes. There is no contract or minimum term. You can cancel your subscription at any time by contacting us or through your account.

Question 15

Can I pause my subscription?

Accepted Answer

Yes — if you need to pause your subscription, contact us before your next dispatch date and we will arrange it for you.

Question 16

Can I switch products?

Accepted Answer

Yes. Get in touch before your next dispatch and we can update your subscription to a different product or format.

Question 17

When will I be charged?

Accepted Answer

You will be charged on the same date each month, aligned with your original order date. You will receive a notification before each dispatch.

Question 18

Where do you deliver?

Accepted Answer

We currently deliver across the UK. If you are outside the UK and interested in our products, contact us and we will do our best to help.

Question 19

How long does delivery take?

Accepted Answer

Orders are typically dispatched within 24 hours on working days. Standard UK delivery usually arrives within 2–4 working days from dispatch.

Question 20

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and a photo where possible. We will resolve it quickly.

Question 21

Are Oceanus products medicines?

Accepted Answer

No. Oceanus Living products are food and wellness products. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Question 22

Should I speak to a professional before using supplements?

Accepted Answer

Do not exceed the stated daily dose. Not suitable for people with thyroid conditions or taking thyroid medication unless advised by a healthcare professional. Not recommended during pregnancy or breastfeeding without medical advice.

Frequently Asked Questions.

Sea Moss Gel

Capsules

Face & Hair Mask

Subscriptions

Delivery

Safety & Suitability